Question 1

When Will My Vehicle Be Picked Up?

Accepted Answer

For a common shipment it will typically take one to seven business days from the time your reservation has been acknowledged to locate a carrier and schedule a time for pick-up. Expedited services are available for rush shipments and time sensitive transports.

Question 2

What insurance coverage protects your vehicle in transit?

Accepted Answer

Your vehicle is covered while it is in transit for damage caused by carrier negligence or equipment failure. We only work with licensed and insured carriers. By law, carriers carry at least $750,000 in public liability coverage.

Question 3

How can you get a shipping quote?

Accepted Answer

You can get a free quote online or call us at (855) 542-8537 to speak with a transport specialist. We keep the process simple so you can compare your options fast.

Question 4

Can I Put Items In My Vehicle?

Accepted Answer

We advise you not to, as personal items are not insured if they are damaged or reported missing. If you decide to pack personal items inside your vehicle, it must not exceed 100 Ibs and must be kept in the trunk or back seats below the window line.

Question 5

I Received My Quote and Now I'm Ready To Start Transport, What Do I Do?

Accepted Answer

Our customer representatives, at 1(855) 542-8537, are available to schedule your transport. Contact us and we will be glad to initiate the process for you. If you received your quote through our online inquiry, you can start your shipment through the online order form located when you click book shipment on our webpage.

Question 6

How early should you book your transport?

Accepted Answer

For the best options, book your transport 2 to 3 weeks ahead of time. Booking early gives you a better chance of matching your preferred timing. If you need rush service, ask us about expedited transport.

Question 7

When do you take payment for your shipment?

Accepted Answer

You are charged after we assign a carrier to your shipment. In most cases, that happens on pickup day or 1 to 3 days before. We do not ask for an upfront deposit. Your final payment follows the terms you agreed to when you booked.

Question 8

How can you check on your shipment?

Accepted Answer

Yes. You can call us at (855) 542-8537 for tracking updates and shipment status. We are happy to help you stay informed along the way.

Question 9

How Do I Handle A Damaged Vehicle At The Time Of Delivery?

Accepted Answer

While it is our intent to deliver all vehicles without damage, we understand that in rare cases accidents do happen. It is important for customers to inspect their vehicles upon receipt. If damage is noticed, customers should contact our office immediately. Damage should be documented on the “Bill of Lading” received from the driver. The time frame for reporting damage is short (7 days). If a report is not made in a timely manner, we will not be able to assist you with the damage.

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Frequently Asked Questions